Privacy for Website Visitors and Callers

How Rental Inquiries and Information Are Handled

Detroit Portable Restrooms connects callers seeking portable toilets with local portable restroom professionals in our network. Information from a rental inquiry is used to pass along the request and support the conversation about the job. The notice covers information from the website and calls to the number, including details you give about a crew, event or proposed placement.

Calls are recorded from connection to finish

Every call placed to the site's number is recorded from the moment it connects until it ends. By staying on the line once your call connects, you agree to have the call recorded. End the call immediately upon connection if you do not consent to recording.

Information collected through a rental call

A call creates a record containing the caller's number, call details, the audio recording and information spoken during the conversation. What you choose to discuss becomes part of that call information. Rental details might include the location, expected users, dates, site access and the type of restroom arrangement you are considering.

Keep the conversation focused on the rental request. You do not need to describe unrelated personal matters to explain a crew size or placement concern. A recording captures spoken information as well as the rental discussion, so consider what you share about yourself and other people during the conversation.

Website visits use basic analytics

The website uses basic analytics to understand visits and website use. There are no website forms, customer accounts or online payments. Browsing a page therefore does not involve completing a rental form, creating an account or submitting payment information through the site. Calling the number creates the separate call information described here.

Services that receive information

The local service partner handling your call receives information needed to discuss the rental request. The call-tracking platform also receives call information, including the recording. Analytics and hosting services receive information associated with website use and the operation of the site. Those services have different roles in supporting a visit or telephone inquiry.

Information shared during a call supports the handling of that inquiry, including discussion of the property and the rental plan. A question about information held through the site can be sent to the privacy address listed here. Describe whether the question concerns a telephone conversation or a website visit so the request is clear.

How long information stays on file

Recordings are retained for the same period as the associated calls. Other call data is kept for as long as needed for its purpose. The retention approach does not set a fixed deletion date for every inquiry. Email a privacy request when you want to ask about information associated with a particular call.

Privacy questions and requests

Send privacy questions and requests to [email protected]. Explain what you want to ask or request, such as access to information, a correction or deletion. For a call-related request, identify the caller's number and approximate call date so the relevant conversation can be located. Keep unrelated personal details out of the message.

To exercise an applicable state privacy opt-out, email [email protected] and state that you want to opt out of the sale or sharing of your personal information. Use the same address for questions about the notice or the handling of a rental inquiry. A privacy email can focus on information handling without starting another rental conversation.